IT Cloud Automation - Description Field

[AndyGilly]

Afternoon 

 

within the cloud automation node for creating a request the description field is limited to a single line of text

 

Is it possible to have the update text option , so you can build multi line descriptions. similar to the below

 

thanks

Andy

 

[Ricky]

@AndyGilly I have asked one of our developers to look into this for you, and hopefully will get a response soon.  Alternatively you could raise the request and the update the request via the Hornbill Automation node using Type Update Request.

Regards

Ricky

 

[Steve G]

Hi @AndyGilly,

That's done, give it 5 mins and you should see the change on your instance.

Note, rather than using the Could Automations to interact with Service Manager on your instance, you could use the Hornbill Automations to log new requests - which means you no longer need to provide an API Key in keysafe:

Cheers,

Steve

[AndyGilly]

thanks a lot @Ricky & @Steve G

we take a look this morning

[AndyGilly]

Hi @Steve G

I remember why we used the cloud automation now, i could not see how in the hornbill automation I set the co-worker/ customer value and the catalog item variable didn't do a lookup to my instance for me to select that variable.

Are these items that could be considered?

thanks
Andy