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ITOM update custom field error


AndyGilly
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Morning,

We have a runbook that creates a service request , updates the timeline of that request with some info & then looks to update the custom fields

step 1 & 2 complete fine but step 3 fails

image.png.4214a7fda2872d7ef5369a99f33480e4.png

i cannot see why this is failing

please can someone help??

thanks
Andy

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Hi Andy, The error suggests that you have not supplied a mandatory parameter that the API is expecting before the custom B parameter.  Can you post a capture of the node properties that you are using?

Regards

Ricky

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You need to provide the Request Id, as the auto feature will not work with this node as the request is created within a runbook and not a Service Manager business process.  to resolve this you will need specify the Request Id using the output from the Cloud Automation node &[global["HornbillServiceManagerLogNewRequestLogNewServiceRequest"]["requestRef"]]

Ricky

 

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