AndyGilly Posted December 7, 2020 Share Posted December 7, 2020 Morning, We have a runbook that creates a service request , updates the timeline of that request with some info & then looks to update the custom fields step 1 & 2 complete fine but step 3 fails i cannot see why this is failing please can someone help?? thanks Andy Link to comment Share on other sites More sharing options...
Ricky Posted December 7, 2020 Share Posted December 7, 2020 Hi Andy, The error suggests that you have not supplied a mandatory parameter that the API is expecting before the custom B parameter. Can you post a capture of the node properties that you are using? Regards Ricky Link to comment Share on other sites More sharing options...
AndyGilly Posted December 7, 2020 Author Share Posted December 7, 2020 thanks @Ricky node properties are Link to comment Share on other sites More sharing options...
AndyGilly Posted December 7, 2020 Author Share Posted December 7, 2020 @Ricky think i have just noticed that i need to specify the request ref as the variable from the process not auto thanks for the quick repsonse Link to comment Share on other sites More sharing options...
Ricky Posted December 7, 2020 Share Posted December 7, 2020 You need to provide the Request Id, as the auto feature will not work with this node as the request is created within a runbook and not a Service Manager business process. to resolve this you will need specify the Request Id using the output from the Cloud Automation node &[global["HornbillServiceManagerLogNewRequestLogNewServiceRequest"]["requestRef"]] Ricky Link to comment Share on other sites More sharing options...
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