ITOM update custom field error

[AndyGilly]

Morning,

We have a runbook that creates a service request , updates the timeline of that request with some info & then looks to update the custom fields

step 1 & 2 complete fine but step 3 fails

i cannot see why this is failing

please can someone help??

thanks
Andy

[Ricky]

Hi Andy, The error suggests that you have not supplied a mandatory parameter that the API is expecting before the custom B parameter.  Can you post a capture of the node properties that you are using?

Regards

Ricky

[AndyGilly]

thanks @Ricky

node properties are

[AndyGilly]

@Ricky think i have just noticed that i need to specify the request ref as the variable from the process not auto

thanks for the quick repsonse

[Ricky]

You need to provide the Request Id, as the auto feature will not work with this node as the request is created within a runbook and not a Service Manager business process.  to resolve this you will need specify the Request Id using the output from the Cloud Automation node &[global["HornbillServiceManagerLogNewRequestLogNewServiceRequest"]["requestRef"]]

Ricky