Instance service restart on 02/12 @ 10:45 AM. Please read!

[Victor]

Please see:

 

[AndyHill]

We are no longer able to login with Single Sign On since the restart. 

[Josh Bridgens]

+1 to SSO failure

[Luke]

And another SSO failure. Initial checks suggest it's only affecting Chrome browser, I can authenticate in Edge OK. 

[Victor]

Browsers still caching. Try give it a hard refresh with CTRL + F5 and/or clear browser cache and see if it works then.

[Chris Winship]

We're having this issue too. 

 

[Victor]

@Chris Winship even after refresh? What happens when you click on Log In ... ?

[Chris Winship]

@Victor It works after closing/re-opening browser. Have had to do that twice now though.. 
Refresh/CTRL + F5 didn't work for me.

[Victor]

@Chris Winship clearing browser cache should have worked then. Is either this or the CTRL + F5... anyway, good to hear is working.

[Andrew Spice]

Had this issue twice today and seems to work if we go to the Company Home first then open the Admin side of things.

[Jeremy]

you need to remove the cookies for the site to allow you to log back in, at least that was what we had to do.

[Shamaila.Yousaf]

Ive cleared the cache in Chrome and refreshed as well as exit out of the browser and its still not moving past the single sign on.

I'm using Edge for now..will see what occurs after a while.

 

Thanks

[Shamaila.Yousaf]

Chrome is up & running now.  Thanks all.

[nasimg]

29 minutes ago, Chris Winship said:

@Victor It works after closing/re-opening browser. Have had to do that twice now though.. 
Refresh/CTRL + F5 didn't work for me.

Same here Crl + F5 then restarting the browser fixed it.

[Tina.Lapere]

We are still experiencing problems - just been disconnected again.

[Victor]

@Tina.Lapere one of the services in your instances had a brief issue. All should be ok now, but is not related to the emergency patch.

[Chris Winship]

Should we still be seeing "Undefined" above the logon options? 

We're also finding we have to close the entire browser down and start again from scratch too this morning, which is less than ideal when we have lots of things (not just Hornbill) open at the same time. 

 

[HGrigsby]

Hi 

We still seem to be having problems this morning with sessions disconnecting and then SSO not working when trying to reconnect.

Restarting browser seemed to fix it but as Chris mentioned above this isn't ideal.  Is there still an issue?

Helen

[Guest Paul Alexander]

I've had a few phone calls about this problem too....people either not being able to 'just' log in and having to clear the cache, or reboot in order to get connected again.

Everyone HAS managed to get access so far, but it's a bit of a faff having to do it every time! 

[Jeremy]

We have been experiencing these issues too with people not being able to log in sucessfully without either rebooting or clearing the cookies etc, this can't be a sustainable way forward so just wanted to highlight our issues too.

[matthew.payne]

We are also having the same issue as @Jeremy. Clearing the cookies each time is a workaround but wouldn't say it's the best work around!

[Blowerl]

We are having the same issue as yesterday.  being disconnected again?

[Tina.Lapere]

I've been using the system ok this morning but having just gone into 'Administration' and selecting 'Service Catalogue' then Service Domains we are getting the disconnection message.  We didn't have an error before this.  Thinking about it, it was the same yesterday.

Thanks

Tina