Victor Posted December 2, 2020 Share Posted December 2, 2020 Please see: Link to comment Share on other sites More sharing options...
AndyHill Posted December 2, 2020 Share Posted December 2, 2020 We are no longer able to login with Single Sign On since the restart. Link to comment Share on other sites More sharing options...
Josh Bridgens Posted December 2, 2020 Share Posted December 2, 2020 +1 to SSO failure Link to comment Share on other sites More sharing options...
Luke Posted December 2, 2020 Share Posted December 2, 2020 And another SSO failure. Initial checks suggest it's only affecting Chrome browser, I can authenticate in Edge OK. Link to comment Share on other sites More sharing options...
Victor Posted December 2, 2020 Author Share Posted December 2, 2020 Browsers still caching. Try give it a hard refresh with CTRL + F5 and/or clear browser cache and see if it works then. 1 Link to comment Share on other sites More sharing options...
Chris Winship Posted December 2, 2020 Share Posted December 2, 2020 We're having this issue too. Link to comment Share on other sites More sharing options...
Victor Posted December 2, 2020 Author Share Posted December 2, 2020 @Chris Winship even after refresh? What happens when you click on Log In ... ? Link to comment Share on other sites More sharing options...
Chris Winship Posted December 2, 2020 Share Posted December 2, 2020 @Victor It works after closing/re-opening browser. Have had to do that twice now though.. Refresh/CTRL + F5 didn't work for me. Link to comment Share on other sites More sharing options...
Victor Posted December 2, 2020 Author Share Posted December 2, 2020 @Chris Winship clearing browser cache should have worked then. Is either this or the CTRL + F5... anyway, good to hear is working. Link to comment Share on other sites More sharing options...
Andrew Spice Posted December 2, 2020 Share Posted December 2, 2020 Had this issue twice today and seems to work if we go to the Company Home first then open the Admin side of things. Link to comment Share on other sites More sharing options...
Jeremy Posted December 2, 2020 Share Posted December 2, 2020 you need to remove the cookies for the site to allow you to log back in, at least that was what we had to do. Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted December 2, 2020 Share Posted December 2, 2020 Ive cleared the cache in Chrome and refreshed as well as exit out of the browser and its still not moving past the single sign on. I'm using Edge for now..will see what occurs after a while. Thanks Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted December 2, 2020 Share Posted December 2, 2020 Chrome is up & running now. Thanks all. Link to comment Share on other sites More sharing options...
nasimg Posted December 2, 2020 Share Posted December 2, 2020 29 minutes ago, Chris Winship said: @Victor It works after closing/re-opening browser. Have had to do that twice now though.. Refresh/CTRL + F5 didn't work for me. Same here Crl + F5 then restarting the browser fixed it. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted December 2, 2020 Share Posted December 2, 2020 We are still experiencing problems - just been disconnected again. Link to comment Share on other sites More sharing options...
Victor Posted December 2, 2020 Author Share Posted December 2, 2020 @Tina.Lapere one of the services in your instances had a brief issue. All should be ok now, but is not related to the emergency patch. 1 Link to comment Share on other sites More sharing options...
Chris Winship Posted December 3, 2020 Share Posted December 3, 2020 Should we still be seeing "Undefined" above the logon options? We're also finding we have to close the entire browser down and start again from scratch too this morning, which is less than ideal when we have lots of things (not just Hornbill) open at the same time. Link to comment Share on other sites More sharing options...
HGrigsby Posted December 3, 2020 Share Posted December 3, 2020 Hi We still seem to be having problems this morning with sessions disconnecting and then SSO not working when trying to reconnect. Restarting browser seemed to fix it but as Chris mentioned above this isn't ideal. Is there still an issue? Helen Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted December 3, 2020 Share Posted December 3, 2020 I've had a few phone calls about this problem too....people either not being able to 'just' log in and having to clear the cache, or reboot in order to get connected again. Everyone HAS managed to get access so far, but it's a bit of a faff having to do it every time! Link to comment Share on other sites More sharing options...
Jeremy Posted December 3, 2020 Share Posted December 3, 2020 We have been experiencing these issues too with people not being able to log in sucessfully without either rebooting or clearing the cookies etc, this can't be a sustainable way forward so just wanted to highlight our issues too. Link to comment Share on other sites More sharing options...
matthew.payne Posted December 3, 2020 Share Posted December 3, 2020 We are also having the same issue as @Jeremy. Clearing the cookies each time is a workaround but wouldn't say it's the best work around! Link to comment Share on other sites More sharing options...
Blowerl Posted December 3, 2020 Share Posted December 3, 2020 We are having the same issue as yesterday. being disconnected again? Link to comment Share on other sites More sharing options...
Tina.Lapere Posted December 3, 2020 Share Posted December 3, 2020 I've been using the system ok this morning but having just gone into 'Administration' and selecting 'Service Catalogue' then Service Domains we are getting the disconnection message. We didn't have an error before this. Thinking about it, it was the same yesterday. Thanks Tina Link to comment Share on other sites More sharing options...
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