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Erorr 522 when accessing Hornbill instance [RESOLVED]

John C

By John C
in Service Manager

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Victor
Message added by Victor,

There was a brief issue with one of our webservers which has been fixed

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Guest

Guest

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Posted

+1 down for us also.
 

Reference: IN00165307

Summary: System Down

Raised on: 2020-11-30 11:36:06 (BST)

Victor Grand Master

Victor

Posted
Posted

@all

There was a brief issue with one of our webservers which has been fixed. Apologies for any troubles this has caused. We'll investigate and get back with updates once the investigation is complete.

  • Victor changed the title to Erorr 522 when accessing Hornbill instance [RESOLVED]
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LifeOfJonny Collaborator

LifeOfJonny

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https://status.hornbill.com didn't show anything, does this need looking at and would it be possible to make it show last 24/48 hours (per hour graph), per month doesn't really tell you when, was it at night if you were looking for recent downtime.

Victor Grand Master

Victor

Posted
Posted

@all

Re: Status page. The issue here lasted approx 7-10 min. Our main focus is to ensure all relevant parties are aware and working on restoring service availability. Then we update the status page, forums, etc. On this occasion fixing the issue was very quick which means we didn't get to make an incident on Status page. We will however looking to add a post mortem event there.

 

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