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Some inspiration required around self service/user friendly


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Hi All

I'm relatively new in post in my organization and we have implemented hornbill service manager prior to me starting - however I believe we aren't utilising to its full potential - and I have little user experience of hornbill (more supportworks/landesk) so relying on local knowledge as to if my suggestions are possible or not.

I was wondering if you would be possible for anyone to give me a quick whistle stop tour of their self service portal and service desk logging call process - to see if we have configured it as efficiently as possible or if we can make some great service improvements.


Thanks :)

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