Some inspiration required around self service/user friendly

[danb]

Hi All

I'm relatively new in post in my organization and we have implemented hornbill service manager prior to me starting - however I believe we aren't utilising to its full potential - and I have little user experience of hornbill (more supportworks/landesk) so relying on local knowledge as to if my suggestions are possible or not.

I was wondering if you would be possible for anyone to give me a quick whistle stop tour of their self service portal and service desk logging call process - to see if we have configured it as efficiently as possible or if we can make some great service improvements.

 

Thanks

[James Ainsworth]

Hi Dan,

It would certainly be nice to have another customer show you how they are using it.  However, if you don't hear anything back do post back here again and I'm sure that one of us from Hornbill could give you a quick run through.  

[danb]

thanks @James Ainsworth, I will see if there is any kind forum members have some spare time (appreciate most are pretty busy), and will give you a shout, thanks again!