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Predictive help in summary field


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We are piloting the employee portal and the feedback for the "predictive help" has come back as saying its difficult to move pass it.

Although all you have to do is click outside the box, it appears a look of our testers are getting stuck.

Is there are way of disabling/ limiting this feature?


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@nasimg it won't present like this in other interfaces, but the knowledge centre can be used in the

* Agent Progressive Capture

* Customer Portal Progressive Capture

* Service Portal Progressive Capture

All of these are controlled by the following settings


In those interfaces, the knowledge centre presents like this:


We are looking how we might present this knowledge better, so this will evolve.....



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