Limit search on Asset Action

[LouiseT]

Is it possible to restrict what shows in the search when clicking the Asset action button in a request?

 

We only want to be able to see the assets for the Site the request is raised for.  We've restricted the progressive capture to show only the correct assets, but have realised that the Asset action button then gives people the opportunity to search and link all assets belonging to the customer.  How can we prevent this happening (ideally without removing the button altogether)?

 

Thanks

[ArmandoDM]

Hi @LouiseT

I don't think this is currently possible.
Nonetheless, once the request has been logged you may add in your BPM process a node to lock the asset action (Access Control) so no assets can be linked to the request. Here is some documentation about the asset action on the request and the BPM operation to lock the asset action:

https://wiki.hornbill.com/index.php?title=Assets_Action_Item

https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Access_Control

Hope this helps

 

Regards

 

Armando

[LouiseT]

Thanks @ArmandoDM

Is there any way this functionality could be added?  - it's something we'd find very useful.

[ArmandoDM]

Hi @LouiseT

I will mention your request to the relevant people. 

 

Regards

Armando