Giuseppe Iannacone Posted November 26, 2020 Share Posted November 26, 2020 we have a widget that compares the number of IN/SR logged vs the one resolved (per team/service), is it possible to have a line for the Average value? Thank you Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted November 29, 2020 Author Share Posted November 29, 2020 Can anyone please provide a feedback? @Bob Dickinson would you please be so kind :) ? Link to comment Share on other sites More sharing options...
Bob Dickinson Posted November 29, 2020 Share Posted November 29, 2020 Hi @Giuseppe Iannacone I'm a little confused about what you are looking to average? You are unable to get an average using the totals of each months widget (across the four measures) - but even if you could, I am not sure what that would tell you due to the mixing of tickets being logged, resolved and types. The only thing I can suggest is a linear trend line - this can be configured in the Widget settings: Kind Regards Bob Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted November 30, 2020 Author Share Posted November 30, 2020 @Bob Dickinson thank you for the feedback... I know understand that my request might be a little confused... well i just would like to see a line that from october 19 to october 20 is showing for example the average value of the incident logged (e.g for example we have a total ammount of 130 ticket from oct. 19 to oct. 20 i exext the average value against the period il 130/13months=10, so a line positioning on the number ten on the graph... a kind of flat line that give me an average trend at the first sight) I don't know if this has confused more than the first sentence... but we will see what will be you answer Link to comment Share on other sites More sharing options...
Bob Dickinson Posted November 30, 2020 Share Posted November 30, 2020 Hi @Giuseppe Iannacone I'll have a look to see if that is possible (I'm not entirely sure it is!). But just to confirm - you have talked about "Average Number of Incidents Logged" which is just the average of 1 of the current measures on your chart. Your graph shows 4 different types of measures there - so would you want 4 average lines? So in theory your graph is going to show 8 lines? Kind Regards Bob Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted November 30, 2020 Author Share Posted November 30, 2020 @Bob Dickinson I confirm you have well understood, thank you Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted December 2, 2020 Author Share Posted December 2, 2020 @Bob Dickinson have you discovered something? Link to comment Share on other sites More sharing options...
Bob Dickinson Posted December 2, 2020 Share Posted December 2, 2020 @Giuseppe Iannacone I had a look and couldn't get anything working initially I am pretty packed with customer engagements for the rest of the week so not sure I will get time to look at this again until next week - but I will see what I can do (if it's possible) and get back to you Kind Regards Bob Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted December 2, 2020 Author Share Posted December 2, 2020 @Bob Dickinson Thanks! next week should be fine Link to comment Share on other sites More sharing options...
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