Advanced Analytics - Average number of IN/SR

[Giuseppe Iannacone]

we have a widget that compares the number of IN/SR logged vs the one resolved (per team/service), is it possible to have a line for the Average value?

Thank you

[Giuseppe Iannacone]

Can anyone please provide a feedback? @Bob Dickinson would you please be so kind :) ?

[Bob Dickinson]

Hi @Giuseppe Iannacone

I'm a little confused about what you are looking to average? You are unable to get an average using the totals of each months widget (across the four measures) - but even if you could, I am not sure what that would tell you due to the mixing of tickets being logged, resolved and types. 

The only thing I can suggest is a linear trend line - this can be configured in the Widget settings:

Kind Regards

Bob

[Giuseppe Iannacone]

@Bob Dickinson thank you for the feedback... I know understand that my request might be a little confused...
well i just would like to see a line that from october 19 to october 20 is showing for example the average value of the incident logged (e.g for example we have a total ammount of 130 ticket from oct. 19 to oct. 20 i exext the average value against the period il 130/13months=10, so a line positioning on the number ten on the graph... a kind of flat line that give me an average trend at the first sight)

I don't know if this has confused more than the first sentence... but we will see what will be you answer

[Bob Dickinson]

Hi @Giuseppe Iannacone

I'll have a look to see if that is possible (I'm not entirely sure it is!). 

But just to confirm - you have talked about "Average Number of Incidents Logged" which is just the average of 1 of the current measures on your chart. 
Your graph shows 4 different types of measures there - so would you want 4 average lines? So in theory your graph is going to show 8 lines?

Kind Regards

Bob

[Giuseppe Iannacone]

@Bob Dickinson I confirm you have well understood, thank you

[Giuseppe Iannacone]

@Bob Dickinson have you discovered something?

[Bob Dickinson]

@Giuseppe Iannacone I had a look and couldn't get anything working initially 

I am pretty packed with customer engagements for the rest of the week so not sure I will get time to look at this again until next week - but I will see what I can do (if it's possible) and get back to you

Kind Regards

Bob

[Giuseppe Iannacone]

@Bob Dickinson

Thanks! next week should be fine