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Service Manager - Supplier Mgmt sub state functionality


AndyGilly
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Morning

Can I please check if when this functionality is used and a supplier is linked to the ticket through the use of the sub-state. Is that supplier held in the main request table against that ticket forever?

I would like to report against tickets that are linked to a supplier and see the SLA performance but am unsure if the supplier to ticket link persists post the ticket being resolved

 

thanks

Andy 

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@AndyGilly thanks for your post.

No, the supplier is not held against the request table forever.

In order to see this you'd need to report on the h_supplier_supplier_contract_events table (where the request reference i.e IN00000001 is held) and join that back to the supplier table through the supplier contracts table.

Alex

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