Service Manager - Supplier Mgmt sub state functionality

[AndyGilly]

Morning

Can I please check if when this functionality is used and a supplier is linked to the ticket through the use of the sub-state. Is that supplier held in the main request table against that ticket forever?

I would like to report against tickets that are linked to a supplier and see the SLA performance but am unsure if the supplier to ticket link persists post the ticket being resolved

 

thanks

Andy 

[AlexTumber]

@AndyGilly thanks for your post.

No, the supplier is not held against the request table forever.

In order to see this you'd need to report on the h_supplier_supplier_contract_events table (where the request reference i.e IN00000001 is held) and join that back to the supplier table through the supplier contracts table.

Alex

[AndyGilly]

thanks @AlexTumber

do you know if there is anyway in the BPM I could write the supplier to a custom field when that sub state is used??

[AlexTumber]

@AndyGilly I don't believe there is any way to do this currently but I'll raise it internally with the team.

Alex