AndyGilly Posted November 25, 2020 Share Posted November 25, 2020 Morning Can I please check if when this functionality is used and a supplier is linked to the ticket through the use of the sub-state. Is that supplier held in the main request table against that ticket forever? I would like to report against tickets that are linked to a supplier and see the SLA performance but am unsure if the supplier to ticket link persists post the ticket being resolved thanks Andy Link to comment Share on other sites More sharing options...
AlexTumber Posted November 25, 2020 Share Posted November 25, 2020 @AndyGilly thanks for your post. No, the supplier is not held against the request table forever. In order to see this you'd need to report on the h_supplier_supplier_contract_events table (where the request reference i.e IN00000001 is held) and join that back to the supplier table through the supplier contracts table. Alex Link to comment Share on other sites More sharing options...
AndyGilly Posted November 25, 2020 Author Share Posted November 25, 2020 thanks @AlexTumber do you know if there is anyway in the BPM I could write the supplier to a custom field when that sub state is used?? Link to comment Share on other sites More sharing options...
AlexTumber Posted November 25, 2020 Share Posted November 25, 2020 @AndyGilly I don't believe there is any way to do this currently but I'll raise it internally with the team. Alex Link to comment Share on other sites More sharing options...
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