Email template emails now blank?

[lee mcdermott]

Hi,

 

One of our BP's sends an email and adds the various answers from the logging form, this has recently stopped working.

The email still sends but all the answers are now missing as below.

 

i havent checked all the other forms yet but potentially could be all our forms that send emails.

 

Any ideas why this would stop working, the BP has not been changed for a very long time?

 

could a Hornbill update have broken this?

 

 

thanks lee

[Deen]

@lee mcdermott Sounds similar to the following:

 

 

Is this still happening and is only the one template affected?

[lee mcdermott]

@Deen

 

thanks Deen, I have a call logged now that Victor is looking into it, I think it is a separate issue?

[Deen]

@lee mcdermott Yes that's a possibility.  I'll see how the investigation pans out on the request.