Jump to content

Creating a new organisation and transferring existing call queue


Jamie A
 Share

Recommended Posts

Afternoon,

Hope you are well. I need help/advice please!

I need to move over existing HB requests/incidents from EPR Technical (to remove) and replace with a new team called "EPR Printers & Devices".

Note sure:

How to transfer the existing queue

and

I cannot create the new team as do not know where the "Organisation Id" is being pulled from?

Thanks 

 

image.thumb.png.7594c04173d3f092f993e87f5fffe85d.png

 

 

 

 

Link to comment
Share on other sites

The Organisation ID is generated from the Team ID that you assign when it's created, and the Parent (if any) that you select on the form - so in the example above the EPR Technical team has its ID of EPRTechnical, and its parent is the EPRT organisation, whose parent in turn is EPR, then SubICT, then DivFINICT, and all are under the GOSH Company ID.

The documentation is on the wiki.

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...