Dan Munns Posted November 16, 2020 Share Posted November 16, 2020 Hi all, I have probably missed a notice or something somewhere but I have noticed today that ITOM is missing from the admin portal. Now, it could have missing for ages but (sods law) I was looking to start messing around with creating user accounts with it and its no longer there. Cant see it on the beta store or the main store either. Link to comment Share on other sites More sharing options...
Ricky Posted November 16, 2020 Share Posted November 16, 2020 Hi Dan, Sorry to hear that you are experiencing this issue I will have a look into it and get back to you as soon as possuble. Regards, Ricky Fearon. Link to comment Share on other sites More sharing options...
Ricky Posted November 16, 2020 Share Posted November 16, 2020 Hi Dan, due to the ITOM preview closing, and moving into an Early Adopter stage, a new licensing mechanism is now being implemented which is the cause of the ITOM feature being temporarily removed from your instance. ITOM will re-appear once the licensing mechanism has been put in place and is pushed to live, and access will be enabled with some restrictions put in place for all unlicensed users. The Free (unlicensed) access will be available for all active Hornbill customers and will provide limited access to ITOM and all of its features, ideal for those that wish to try it out before committing. Currently I am unable to give a exact date as to when this will be available, but would hope to be within the next couple of weeks, I will get back to you as soon as I get further details. Regards, Ricky Link to comment Share on other sites More sharing options...
Dan Munns Posted November 16, 2020 Author Share Posted November 16, 2020 Thanks @Ricky Link to comment Share on other sites More sharing options...
Ricky Posted November 17, 2020 Share Posted November 17, 2020 Hi Dan, you should now have access to the Free ITOM offering. Regards, Ricky. Link to comment Share on other sites More sharing options...
Dan Munns Posted November 25, 2020 Author Share Posted November 25, 2020 Hi @Ricky Still dont have ITOM on the admin portal or as an app to install from the store. Thanks, Dan Link to comment Share on other sites More sharing options...
Ricky Posted November 25, 2020 Share Posted November 25, 2020 Hi Dan, sorry to hear that your access has not been enabled I will inform the team, and get someone to look into it for you. Regards, Ricky Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted November 26, 2020 Share Posted November 26, 2020 Hi @Ricky We're (VINCI) also now ready to start taking a look at ITOM, so we'd like access as well please. Is there anything I need to do (apart from inform you of course!) please? thanks Paul Link to comment Share on other sites More sharing options...
Ricky Posted November 30, 2020 Share Posted November 30, 2020 Hi Guys, apologies for the delay in gaining access to our ITOM offering, this is due to changes within the delivery process which requires changes to be rolled to the live stream, I don't currently have an exact date for this rollout, but believe it will be around Dec 7 date. I will provide a more specific update once I have been provided with more up to date details. Regards Ricky Link to comment Share on other sites More sharing options...
Ricky Posted December 2, 2020 Share Posted December 2, 2020 Apologies for the delay, I can confirm that the ITOM Free offering should be available for use on Thu 10th of this month. Unfortunately the move from Preview to the Early adopter release has required several major changes to be applied within different components of the Hornbill platform and these are all required to be pushed to the live stream, before access is made available. Once again my apologies for any inconvenience caused. Regards Ricky 1 1 Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted December 14, 2020 Share Posted December 14, 2020 hi @Ricky Any news on this please? I still can't see the ITOM options in our instance... thanks Link to comment Share on other sites More sharing options...
Ricky Posted December 14, 2020 Share Posted December 14, 2020 Hi @Paul Alexander, changes are still required to be pushed out to the Live Stream in order for access to the Free ITOM offering becoming available. These updates are scheduled to be applied this Wednesday, and access should become available automatically. Apologies for any inconvenience this delay may have caused you. Regards, Ricky Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted December 17, 2020 Share Posted December 17, 2020 Hi @Ricky Sorry to keep bugging you...but we still don't have the ITOM options yet. Is there an update as to when this might happen please? thanks Link to comment Share on other sites More sharing options...
Ricky Posted December 17, 2020 Share Posted December 17, 2020 Hi @Paul Alexander I have asked the team for an update on this and will get back to you asap. My apologies for any inconvenience that this delay may be causing you. Ricky Link to comment Share on other sites More sharing options...
Ricky Posted December 17, 2020 Share Posted December 17, 2020 @Paul Alexander, ITOM access should now be available on your instance. Regards Ricky Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted December 17, 2020 Share Posted December 17, 2020 Hi @Ricky Yes, I've just seen it thank you. cheers Paul Link to comment Share on other sites More sharing options...
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