Jump to content

"Please upload attachments" notice when there IS an attachment added


Recommended Posts

In the service portal, I have a request which requires an attachment, but, if I DO add an attachment (after first trying to press the 'finish button WITHOUT adding an attachment), the "Please Upload Attachment" error still shows:

image.thumb.png.2807cee123c6906c40f7ef7b8fb497ea.png

 

 

This doesn't stop me from being able to log the request, but the error should disappear once an attachment is added I think?

 

thanks

Link to post
Share on other sites

Hi @Paul Alexander

Our developers have tried to replicate the issue that you mentioned, however, we weren't able to.

What we tried to do is the following:

  • Set Attachments form to mandatory
  • Press "Next" without adding an attachment - Cannot proceed, all good
  • Upload an Attachment
  • Press "Next" again, can proceed further now, without issues

Our team also tried adding the Attachments form right at the end of the form too and it worked fine too

Are you still able to replicate this issue, or have we missed any steps to replicate? 

Thanks, Regards

Mohamed


 

Link to post
Share on other sites

 

 

4 hours ago, Paul Alexander said:

This doesn't stop me from being able to log the request, but the error should disappear once an attachment is added I think?

 

HI @Mohamed

I did say that this DOESN'T stop me from logging the request, it's just a bit of a bug....

It's just the 'Please upload attachment' warning doesn't disappear even if an attachment is added AFTER trying to continue without adding an attachment.....

 

thanks

 

image.png

image.png

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...