"Please upload attachments" notice when there IS an attachment added

[Guest Paul Alexander]

In the service portal, I have a request which requires an attachment, but, if I DO add an attachment (after first trying to press the 'finish button WITHOUT adding an attachment), the "Please Upload Attachment" error still shows:

 

 

This doesn't stop me from being able to log the request, but the error should disappear once an attachment is added I think?

 

thanks

[Guest Mohamed]

Hi @Paul Alexander

Our developers have tried to replicate the issue that you mentioned, however, we weren't able to.

What we tried to do is the following:

• Set Attachments form to mandatory
• Press "Next" without adding an attachment - Cannot proceed, all good
• Upload an Attachment
• Press "Next" again, can proceed further now, without issues

Our team also tried adding the Attachments form right at the end of the form too and it worked fine too

Are you still able to replicate this issue, or have we missed any steps to replicate? 

Thanks, Regards

Mohamed

 

[Guest Paul Alexander]

 

 

4 hours ago, Paul Alexander said:

This doesn't stop me from being able to log the request, but the error should disappear once an attachment is added I think?

 

HI @Mohamed

I did say that this DOESN'T stop me from logging the request, it's just a bit of a bug....

It's just the 'Please upload attachment' warning doesn't disappear even if an attachment is added AFTER trying to continue without adding an attachment.....

 

thanks

 

[Guest Mohamed]

Hi @Paul Alexander

Just to update you, our developers have now been able to replicate the issue. They're looking into resolving it as soon as

Regards

Mohamed

[Guest Mohamed]

Hi @Paul Alexander

Just to let you know our development team has resolved the issue. Unfortunately the fix won't be included in the upcoming build, it will however, be in the latter 

Hope that helps and hope you have a great weekend  

Regards

Mohamed