Hannah Stella Posted November 11, 2020 Posted November 11, 2020 On Tuesday 11/10 we noticed the requests tab is suddenly missing from the mobile app. Our Maintenance team relies heavily on the app as we're a medical practice who are supporting COVID parking lot testing. Due to icy weather our teams have been receiving more tickets to plow/shovel/de-ice the parking lots. This maintenance team is completely mobile and do not have access to laptops or the desktop version. If we can identify when this will be available again this will greatly help our practice. Thank you!
Steve Giller Posted November 12, 2020 Posted November 12, 2020 Hi @Hannah Stella The full Hornbill client should be accessible from a Mobile device, it is adaptive and the majority of functions are available as if you were on a Laptop/Desktop. The Mobile App for both Android and iOS has been updated, and the new version should be available in the relevant app store shortly.
Nikolaj Posted November 16, 2020 Posted November 16, 2020 Hello @Steve Giller we have problems with our Hornbill App. when we go to Requests we will get an Error 404 Page not Found. Any idea why? thanks and regards Nikolaj
Steve Giller Posted November 16, 2020 Posted November 16, 2020 @Hannah Stella @Nikolaj My iOS app has updated to version 2.5.3 (Build: 2026) and my Android app to version 1.8.24 and the Request list is available and working for me in both. I
Nikolaj Posted November 16, 2020 Posted November 16, 2020 @Steve Gillerand this could be the problem maybe my iOS app version is 2.5.4 Build 2033. also my users told me that problem on his iOS with the same hornbill version.
Hannah Stella Posted November 16, 2020 Author Posted November 16, 2020 @Nikolaj @Steve Giller I am on iOS 13.6.1 and Hornbill app version 2.5.4 Build 2033 and I am receiving the 404 page not found error
Nikolaj Posted November 17, 2020 Posted November 17, 2020 @Hannah Stella thanks for your post. same for us. best regards Nikolaj
Steve Giller Posted November 17, 2020 Posted November 17, 2020 @Hannah Stella @Nikolaj The Mobile App development team have been made aware of this and are looking into it. Unfortunately since updating to the latest builds I have been able to view the Request list as expected, so I'm unable to help troubleshoot. 1
Hannah Stella Posted November 18, 2020 Author Posted November 18, 2020 @Steve Giller Looks like it's working for me today!
Nikolaj Posted November 19, 2020 Posted November 19, 2020 @Steve Giller same for us. Good work. Thanks Nikolaj
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