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Requests not assigning to owner


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This may be in the wrong section, but wasn't sure what it fall under.

We have an automatic process but at around 2/3am they seem to 'fail' to assign to an owner, our autobot account is permanently logged in and is part of the Service Desk Team, normal daily operation work fine but we have noticed that a few times the BPM has not assigned the request, it still carries on but it looks like it fails as there is no team/owner.... I have included a couple of the failures including one last night. Any help appreciated.



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  • 3 weeks later...

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