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[Guest]

https://wiki.hornbill.com/index.php/Troubleshooting_Single_Sign


 

Our certification is showing we are update  - Not sure why we cant log in - nothing has changed our end
 

[TrevorHarris]

Hi @Shamaila

Can you try refreshing the browser?  And trying to relogin do you still see the problem?

Thanks

Trevor

[Guest]

Just now, TrevorHarris said:

Hi @Shamaila

Can you try refreshing the browser?  And trying to relogin do you still see the problem?

Thanks

Trevor

This is still an issue. we tested several times and restarted and cleared history and cache but still have same issue

[TrevorHarris]

Hi @Shamaila

Could you try clearing the cookies?  Are you getting the CSRF token mismatch error everytime?

trevor

[Guest]

Just now, TrevorHarris said:

Hi @Shamaila

Could you try clearing the cookies?  Are you getting the CSRF token mismatch error everytime?

trevor

 Users have cleared, cookies, history, cache but users still get this error: 

[Guest]

13 minutes ago, Shamaila said:

 Users have cleared, cookies, history, cache but users still get this error: 

 

[TrevorHarris]

Hi @Shamaila

Can you try now, the problem should be fixed

Thanks

Trevor

[Guest]

9 minutes ago, TrevorHarris said:

Hi @Shamaila

Can you try now, the problem should be fixed

Thanks

Trevor

Thank you. Users have confirmed all is working ok. What happened? what was the fix?