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New Update: Live Chat (110)


Harry Hornbill
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Hello Everyone

The latest build of Live Chat (110) has been released to live.

Change Log for this release are as follows:

Change

  • Improved the Close Chat feature, so that when a chat is closed by the user, the user is returned to the popup to allow another chat session to be created;
  • Removed fullscreen button from chat popup, as this led to portal users getting stuck in fullscreen mode with no obvious way out.

Fix

  • Users could still start a chat session when Live Chat was closed (outside of working time calendar);
  • Live Chat closed & busy notification not showing in Employee Portal or My Services;
  • When a chat is closed or cancelled by the agent, the user could only close the chat window and would not have the option to create another chat;
  • Issue where the agent accepts a chat, the user chat box could not be maximised, and the chat could only be viewed in full-screen mode;
  • Issue where the agent accepts a chat, the user chat box would sometimes be minimised;
  • Issue where the agent cancels the chat, the user was not presented an appropriate message and was stuck with a minimized chat window until refresh;
  • Multiple issues with minimised chat header display spacing;
  • Issue with chat header not containing agent name for active chat sessions until browser refresh.

 

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