Adding a link to a 'View' on Workspace 'Billboard notice'

[Joyce]

Hi,

How can I add a link, which will take me to a 'view' with list of ticket (created a view of tickets with certain condition) on workspace?

We want to use Workspace to collaborate Our daily triage on workspace and wants to have a view of ticket related to triage issues discussed.

 

Thanks.

Regards,

Joyce

[James Ainsworth]

Hi Joyce,

The views in the request list don't show in the URL, so you wouldn't be able to have a link to specific View.  You could have a scheduled report and link to the report. 

If you use the Reports option under the Service Manager menu, you can build reports based on Views.  

Let us know if you think this would work for you.

James

[Joyce]

Hi James,

I required the View for interaction purpose. So I can click on the tickets and see updates. If I do on report/ Dashboard I will have to copy the ticket number then search for it.

I already have PowerBI dashboard from a report which give details of some fields, but off course won't be able to see the timeline updates.

Regards,

Joyce

[Steve Giller]

You can share custom Views, it's not a link but you can create the View as you need it, share it to the relevant Users, and if necessary give them the name of the View in the workspace for them to select from the dropdown.

Would that achieve your goal in this case?

[James Ainsworth]

Some other options to think about. 

You can manually post the URL of a request in a post or comment which then provides a link to the request.

 

Another solution would be to automate this. Using this Hornbill Automation you can automatically add request as either posts or comments to your triage workspace.  The request's workflow can continue to update these posts as the request progresses.  

[James Ainsworth]

You could also use the Custom Buttons on a request in conjunction with an Auto Task to create a button that will do this on demand via a button on the request.