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Titles of Other Domain Service Requests Visible When Raising a Service Request


AlexOnTheHill
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Good afternoon,

We have noticed that when raising a request for a user in Hornbill that we are able to see current active requests.

These should be filtered by domain so when the Service Desk raise a request they cannot see requests raised by HR and vice versa.

I have started raising a request and have seen a HR service request along with its title, my presumption was that this was due to elevated rights however I have verified that co-workers in Service Desk see not just the reference but the title too and the title could refer to a private matter which HR would not wish to disclose.

Service Desk cannot see the content of the service request, just the title.

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  • AlexOnTheHill changed the title to Titles of Other Domain Service Requests Visible When Raising a Service Request

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