AlexOnTheHill Posted October 30, 2020 Share Posted October 30, 2020 Good afternoon, We have noticed that when raising a request for a user in Hornbill that we are able to see current active requests. These should be filtered by domain so when the Service Desk raise a request they cannot see requests raised by HR and vice versa. I have started raising a request and have seen a HR service request along with its title, my presumption was that this was due to elevated rights however I have verified that co-workers in Service Desk see not just the reference but the title too and the title could refer to a private matter which HR would not wish to disclose. Service Desk cannot see the content of the service request, just the title. Link to comment Share on other sites More sharing options...
Steven Boardman Posted November 2, 2020 Share Posted November 2, 2020 @AlexOnTheHill there is a setting to control this Admin Console > App > Service Manager > Settings Hope that helps Link to comment Share on other sites More sharing options...
AlexOnTheHill Posted November 3, 2020 Author Share Posted November 3, 2020 Most appreciated, thank you. Link to comment Share on other sites More sharing options...
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