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Issue with a user not coming across in the LDAP import


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I'm hoping someone can help with this. We had a new user start with the company on the 22nd of October.  I believe that the overnight LDAP import would mean that the user would exist in Hornbill (our usual Hornbill administrator is on AL at the moment so I could be wrong). They don't yet exist so I manually ran the import but the user still doesn't appear and it shows that there are 2 errors (see below). Is there something I am doing wrong or something i should be doing? 

Thanks

image.png.2b690b4481fd3ef70095a828920c6f47.png

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