Task Reassignment

[AndyHill]

Does anyone know the specific database permission that would provide a user with the ability to reassign a human task. I want to provide this ability to our Service Desk personnel for when a task is assigned incorrectly or needs to be reassigned due to illness/out of office. 

I don't want to grant them too much access so need this to be as granular as possible. 

[HHH]

update on h_sys_tasks would probably solve it but then they could potentially also edit the task.
To only allow reassigns would need explicit update permissions to the h_assigned_to column which I'm not sure is possible

[AndyHill]

@HHH Thanks for the response and sorry for the late reply. Hadn't noticed it

[Steve Giller]

The criteria for re-assigning Tasks is listed on the Re-Assignment Rules section of the wiki page.

[Nikolaj]

On 11/3/2020 at 1:42 PM, Nikolaj said:

Hello Support,

Can you please help me. It was possible for all hornbill users to reassign tasks to other people of other teams. But now we get this message.

Where i can find this setting that only the manager of a team can do this. 

Thanks and best regards

Nikolaj

[Nikolaj]

hello @Steve Giller I have this open topic here: Service Manager Tasks assigning to another team and supporter Error

Can you help me why it is not possible?

thanks

Nikolaj

 

On 11/3/2020 at 1:48 PM, Nikolaj said:

Hi support,

I have found a setting but this is turned off. What could be the problem then?

Thanks

Nikolaj