Progressive Capture Search All Users

[Tina.Lapere]

Hi,

I'm just running though some of our progressive captures ready for the new portal and I've noticed we are getting different results back within different progressive captures for the following settings:

One field shows all the MV staff and the other one shows all the MV staff and all our contacts (which are from other organisations) - the latter I don't want as I just want them to be able to select people who work for MV.

Can anyone help me understand why this is happening please.

Thanks

Tina

[Jeremy]

@Tina.Lapere think this should work as the staff should all be basic users or there is the co-workers option.

[Guest Mohamed]

Hi @Tina.Lapere

Not sure of what you mean by the query returning results of different types, since the data provider: "Search All Users" searches against Colleagues, Basic Users and Contacts, and this behaviour shouldn't differ. As @Jeremysaid using either:

• "Search Co-workers" searches only against Colleagues and Basic Users
• "Search Colleagues" only searches against "Colleagues"
• "Search Basic Users" only searches against "Basic Users"

Are you using the Progressive Capture within the same environment i.e. The User-App compared to the Employee Portal or Service / Customer Portal

Hope that helps

Regards

Mohamed

[Tina.Lapere]

Hi @Mohamed Thanks for getting back to me.  What I mean by different results for the 'Search All Users' is that in nodes that where setup a while ago show just Basic Users and Colleagues however when I'm configuring a new node (or updating one) it now displays all Colleagues, Basic Users and Contacts.  Therefore I'm getting different results but having the same option selected 'Search All Users'.

What I actually want to display is all Basic Users and Colleagues (if that includes us as 'Users').  I shall therefore try 'Search Co-workers' as you've suggested and let you know how I get on.

Thanks

Tina