Jeremy Posted October 20, 2020 Share Posted October 20, 2020 We are currently seeing an outage with Service Manager for our instance please can this be investigated, our analysts are not able to access the system. Link to comment Share on other sites More sharing options...
Jeremy Posted October 20, 2020 Author Share Posted October 20, 2020 error, cannot initialise core data Link to comment Share on other sites More sharing options...
Jeremy Posted October 20, 2020 Author Share Posted October 20, 2020 looks like we may be back up and running Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 20, 2020 Share Posted October 20, 2020 Hi Jeremy, Good to hear that you are back up and running. At the moment, I'm not aware of any issues from our end, but I'll let you know if I hear of anything. James Link to comment Share on other sites More sharing options...
Jon Green Posted October 20, 2020 Share Posted October 20, 2020 We are experiencing performance and connection issues, please can this be investigated. Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 20, 2020 Share Posted October 20, 2020 Hi Jon, I would start by going to https://www.hornbill.com/support and perform a service check. As you have a Premium Success Plan, if you are still experiencing issues, I would suggest you raise a support request. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 20, 2020 Share Posted October 20, 2020 Link to comment Share on other sites More sharing options...
Keith Stevenson Posted October 20, 2020 Share Posted October 20, 2020 All, There appears (as reported by a number of customers) some routing issues within the UK. The problem is not with our services\data centers or applications. We did see a small network issue about 1400-1430 in which 1 our of 24 remote checks (from locations around the world) failed but nothing in the last hour and all other monitoring shows no issue. If you are experiecing issues we would request that, as above, you perform the service check (to see where the issue resides) and list your ISP as this may help others with the same problem. The below (Apart from being quite nice to look at) shows a number of remote monitors (Each dot it a check) and there responses. Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
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