Routing issues at Virgin Media might affect connections to Hornbill instances [RESOLVED]

[Victor]

As per title you might experience connection issues to your instance due to issues with Virgin Media. Will post updates as soon as we know more.

[Alberto M]

Yes, intermittent issues on navigating in our instance.

Thanks.

[Victor]

There are some ongoing issues with routing for Virgin Media especially in the London and Manchester areas. You might experience connection issues if you route through Virgin until they resolve this. We will continue to monitor the issue and post any relevant updates.

[Victor]

This is a Virgin outage map at 15:00. If you are using Virgin to route your connection and you are located in any of the hotspots you might still experience connectivity issues. Virgin are working to have all the issues resolved as soon as possible.

[Victor]

There are still some localised routing issues with Virgin but instances should be accessible by most users now. I will close off this thread now as we believe the issue is mostly resolved. If by any chance your user base still has issues connecting to the instance please do a Status Check on the support webform and let us know the outcome.

[Victor]

We still have occasional reports of issues/errors/timeouts connecting to Hornbill instances. It appears the routing issues experienced by Virgin Media are not yet fully resolved, even if last night reports did not indicate any more major ongoing issues. We have reactivated this thread and we monitor the issue. We will post more updates as soon as we have more information.

[Victor]

We didn't have any further reports of connection issues however we will keep this thread open for today to confirm the issue being fully resolved. As usual if you experience any issues please let us know.

[Victor]

Thread is now closed as we did not have any more reports or of this issue. Our monitoring tools also show instances can be accessed without issues.