Sorting of FAQs

[lomixture]

Apologies, I think this has already been raised but I was unable to find the original post.

Please can I ask if there are any updates on ways to sort FAQs on the system? We have a COVID19 hub used by 12,000 staff, with a growing list of FAQs on it which are becoming unusable due to the vast number of actively accessed questions.

If we could group/alphabetise/number/date etc, it would be excellent!!

[Steve Giller]

I think this may be the thread you're thinking of

 

[lomixture]

Thanks!

[Ann-MarieHolloway]

Have you tried using Document Manager to organisation information for users instead?  It's something we are currently looking into and my prove to be a useful substitute?

[Martyn Houghton]

@Ann-MarieHolloway @lokent

Unfortunately ordering and grouping of documents on the portals linked services like FAQ has it own current limitations for ordering and not ability to group them.

 

 

Cheers

Martyn