Office365 outbound routing does not work.

[lee mcdermott]

Hi,

 

Has anyone ever managed to get this working with Office 365? If so do you know how or what you had to configure?

Ours is currently working fine with Google, but when trying a O365 account we cannot get it to work and get the message as below.

see forum post

thanks

lee

[Victor]

@lee mcdermott there is no harm in asking this question here but I would say you might have more success asking this with Microsoft themselves. Since this is an error returned by O365, MS is in a much better position to advise why and how this error happens and also advise if there is anything that needs to be configured on O365 or on any third party integration (from O365 perspective).

[lee mcdermott]

@Victor

 

ok thanks. Im trying to find out how the routing works from a hornbill side as well.

Are you able to answer the following.

when you test the outbound routing it says you will receive an email from do-not-reply@live.hornbill.com.

Will all emails once the outbound is configured be sent from this email address? Because currently when you receive an email the from email address is our actual email address configured as the login ID within the outbound rule.

 

[Victor]

1 hour ago, lee mcdermott said:

when you test the outbound routing it says you will receive an email from do-not-reply@live.hornbill.com

Correct.

1 hour ago, lee mcdermott said:

Will all emails once the outbound is configured be sent from this email address?

No, the "do-not-reply" is for testing the connection only. And most likely won't work (the test) if you encounter the "SendAsDenied" error. But this only affects the test, if you know the SMTP connector works otherwise, you can set it as is, ignore the test, and it should be working. Basically, in "SendAsDenied" circumstances, the test is not relevant.

1 hour ago, lee mcdermott said:

Im trying to find out how the routing works from a hornbill side as well.

There isn't much to say here, we basically use the connector you have configured to connect to the SMTP server. We connect to it then, we instruct it to send the email and we wait to see what the SMTP did. In this case the SMTP came back and said it cannot deliver the message and why (the error).