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Hello

Might be a daft question but I presume all emails sent within Hornbill are stored somewhere?

Can anyone point me in the direction of where and if they are stored in HB, is there a way to archive and free up space.... 

Many thanks in advance for any advice.

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Hi Paul,

There are a couple of options for deleting emails.  But first, I need to mention that if you delete an email that is been used to create or update a request, you will no longer be able to view that email from the request.   You can't reverse the deletion of these emails.

In order to help manage emails, you could create a folder that stores the emails that were used to create or update a request.  I believe that this can be automated.  This way, you can safely empty folders that are not associated to requests.

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From within any folder on a Mailbox, there is a More Options that give the option to empty the selected folder.

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Hope this helps,

Regards,

James

For an Admin, in the Admin Tool you can go to any mail box and clear out the selected folder.  

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