Malcolm Posted October 13, 2020 Share Posted October 13, 2020 We're receiving emails to our Exchange but they have stopped coming through to Hornbill mailbox. Please advise. Link to comment Share on other sites More sharing options...
Guest Mary Posted October 13, 2020 Share Posted October 13, 2020 Hi @Malcolm Could you please provide a bit more context When did you first notice this? Has there been any recent modifications on your exchange server? Has there been recent modification to the inbound mail service configured on your Hornbill instance e.g. has the supplied credentials changed? Link to comment Share on other sites More sharing options...
Malcolm Posted October 13, 2020 Author Share Posted October 13, 2020 Hi @Mary This started this afternoon No changes in Exchange (O365) Nothing has changed in terms of mail service configuration Link to comment Share on other sites More sharing options...
Guest Mary Posted October 13, 2020 Share Posted October 13, 2020 @Malcolm On your instance, please navigate to Home > System > Email > Shared Mailbox Click on the shared mailbox which is not receiving emails Click on the Inbound mail service under Inbound Mail Service On the Email service page displayed, please click on the Test Connection button and let me know what message is displayed. Link to comment Share on other sites More sharing options...
Malcolm Posted October 13, 2020 Author Share Posted October 13, 2020 We also had this error when using Hornbill, but it went away after a refresh, this occurred just before 11am Link to comment Share on other sites More sharing options...
Guest Mary Posted October 13, 2020 Share Posted October 13, 2020 @MalcolmAre emails received in Hornbill now? Please click on the Test Connection button and let me know what message is displayed Link to comment Share on other sites More sharing options...
Malcolm Posted October 13, 2020 Author Share Posted October 13, 2020 @Mary Still not working it seems, but the test connection is working (and has been) Mail Connector Test Good job, the connection works! Link to comment Share on other sites More sharing options...
Guest Mary Posted October 13, 2020 Share Posted October 13, 2020 @Malcolm The message above suggests the Hornbill connection is working as expected. Could you check if there are any errors recorded when you navigate to the ESPMailService on your instance? Are you able to send emails out of Hornbill? Could you also confirm the origin IP specified in your firewall rules includes 87.117.243.10 OR 212.71.225.67? Link to comment Share on other sites More sharing options...
Guest Mary Posted October 13, 2020 Share Posted October 13, 2020 @Malcolmwe have retrieved the log on the instance and restarted your dataservice. Can you confirm emails are being retrieved in Hornbill now? Thanks Link to comment Share on other sites More sharing options...
Malcolm Posted October 14, 2020 Author Share Posted October 14, 2020 @Mary thank you, emails are working now. Do you know what the issue was, and is there something we can do if it happens again? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now