Employee Portal Service page to open FAQs by default?

[Alberto M]

Hi.

Is there a way to make the service page, within the employee portal, to show the FAQs as landing page by default - if the service have FAQs?

We would like to make our users to be aware of the FAQs prior to raise requests and, from what I've seen, when we open a service page, it lands on the "Make a request" page.

Thanks

Alberto

[Daniel Dekel]

Hi @Alberto M,

I'm sorry but there is no such option however we have in our plans to improve the service view, but it will take some time.

Regards,

Daniel.

[Alberto M]

Thanks, @Daniel Dekel

It would be good that, at least, we could define the "landing screen" and set it as FAQs in the Service page, as we want to get our users through the FAQs before they raise a request.

This would be really useful.

 

[Daniel Dekel]

Hi @Alberto M,

I understand your request and it does make sense. I will attach your request to the change we have and it will be taken in consideration when time comes.

Thanks,

Daniel. 

[Darren Rose]

Being able to select the default view when opening the Service would definitely be really useful, so a +1 from VINCI too