Ben Maddams Posted October 6, 2020 Share Posted October 6, 2020 Hello, Has anyone run into an error "The Specified Timesheet does not exist" when resolving an incident? The engineer has added time correctly to the ticket (I've watched them do it) and their role and account settings are the same as several other team members who are not running into this issue. They are correctly setting the timesheet category. Thanks. Link to comment Share on other sites More sharing options...
AlexTumber Posted October 6, 2020 Share Posted October 6, 2020 @Ben Maddams Thanks for your post. I suspect the specific user doesn't yet have their timesheet created. Can you get them to navigate to their timesheet view by clicking on the tile from the main menu: Once they've done this, the timesheet should be created automatically and they shouldn't see this issue anymore. Alex Link to comment Share on other sites More sharing options...
Ben Maddams Posted October 6, 2020 Author Share Posted October 6, 2020 Thanks that seems to have worked! 1 Link to comment Share on other sites More sharing options...
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