Jump to content

Default co-workers search


Recommended Posts

We use a search on one of our activities which should open up the 'co-workers' page in Service Manager. This is just a link to the Co-Workers search page with a users' pay roll number on it, which used to open up with a list of any co-worker (basic users included) so that we could then get more info from that page.

i THINK this has changed recently so that the search page now defaults to opening in the 'co-worker' section, rather than the 'all users' section, so, if the user we're searching for is a basic user, then they don't show in the first page.

image.thumb.png.c3cc9cb6e89349040e3fee70d6a98154.png

 

image.thumb.png.01586c5ce7bf583fad9599b106eaa957.png

 

 

Could there be a way to default this search to ALL users please?

 

thanks

  • Like 1
Link to post
Share on other sites

Hi Paul,

I noticed the same thing the other week as i raised a panicked Issue to Hornbill, then realised it was just down to this change. I did ask if the default view could be something we can set, but not sure if this was picked up on as a possible change going forward - i will let one of the Hornbill team confirm :)

Many thanks

Adrian

  • Thanks 1
Link to post
Share on other sites

All,

I think we should probably just make this a user setting that is remembered each time you change it, that way it will always be on the last filter you selected. I presume that would provide the solution?

Gerry

  • Like 2
Link to post
Share on other sites
  • 1 month later...
  • 1 month later...
On 11/25/2020 at 2:29 PM, Paul Alexander said:

HI...any news on when this update will happen please? 

It's causing a bit of confusion in our leavers processes and we're missing some targets...

 

thanks

Hi...this is still not defaulting to the last search used....any news please? 

 

  • Like 1
Link to post
Share on other sites
  • 2 weeks later...

Hi Victor

 

If I do a search it defaults to Co-Workers:

 

image.thumb.png.ab37c0ffa766c210448502a93e928a55.png

 

If I then change that to show ALL workers:

 

image.thumb.png.d0c003ce56eff9ad92e37d510d2e919e.png

 

And then go to another page (for instance the call queue), and then do ANOTHER search it defaults back to the Co-workers list:

image.png

22 minutes ago, Victor said:

Are you saying this functionality is not working for your users?

 

Sadly, that's a 'yes, I'm saying it's not working for our users'

 

Thanks...

image.png

 

  • Like 1
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...