Paul Alexander 185 Posted October 5, 2020 Share Posted October 5, 2020 We use a search on one of our activities which should open up the 'co-workers' page in Service Manager. This is just a link to the Co-Workers search page with a users' pay roll number on it, which used to open up with a list of any co-worker (basic users included) so that we could then get more info from that page. i THINK this has changed recently so that the search page now defaults to opening in the 'co-worker' section, rather than the 'all users' section, so, if the user we're searching for is a basic user, then they don't show in the first page. Could there be a way to default this search to ALL users please? thanks 1 Link to post Share on other sites
Adrian Simpkins 93 Posted October 5, 2020 Share Posted October 5, 2020 Hi Paul, I noticed the same thing the other week as i raised a panicked Issue to Hornbill, then realised it was just down to this change. I did ask if the default view could be something we can set, but not sure if this was picked up on as a possible change going forward - i will let one of the Hornbill team confirm Many thanks Adrian 1 Link to post Share on other sites
Gerry 401 Posted October 6, 2020 Share Posted October 6, 2020 All, I think we should probably just make this a user setting that is remembered each time you change it, that way it will always be on the last filter you selected. I presume that would provide the solution? Gerry 2 Link to post Share on other sites
Adrian Simpkins 93 Posted October 6, 2020 Share Posted October 6, 2020 Sounds good Gerry Many thanks Link to post Share on other sites
Gerry 401 Posted October 6, 2020 Share Posted October 6, 2020 Ok , will be done in short term update, 2-3 weeks I expect Gerry 1 1 Link to post Share on other sites
Paul Alexander 185 Posted November 25, 2020 Author Share Posted November 25, 2020 HI...any news on when this update will happen please? It's causing a bit of confusion in our leavers processes and we're missing some targets... thanks 1 Link to post Share on other sites
Paul Alexander 185 Posted January 5 Author Share Posted January 5 On 11/25/2020 at 2:29 PM, Paul Alexander said: HI...any news on when this update will happen please? It's causing a bit of confusion in our leavers processes and we're missing some targets... thanks Hi...this is still not defaulting to the last search used....any news please? 1 Link to post Share on other sites
Paul Alexander 185 Posted January 12 Author Share Posted January 12 On 1/5/2021 at 8:51 AM, Paul Alexander said: Hi...this is still not defaulting to the last search used....any news please? Bump - any news please? 1 Link to post Share on other sites
Victor 639 Posted 8 hours ago Share Posted 8 hours ago @Paul Alexander this functionality was delivered in Core UI 1369 update (11/11/2020): "Co-Workers List - User Type filter is now persistent" Are you saying this functionality is not working for your users? 1 Link to post Share on other sites
Adrian Simpkins 93 Posted 8 hours ago Share Posted 8 hours ago Hi Victor, when I check this on our instance the default is still 'Co-Workers' rather than 'All' so still having to click on 'All' to search every record Thanks! Link to post Share on other sites
Paul Alexander 185 Posted 8 hours ago Author Share Posted 8 hours ago Hi Victor If I do a search it defaults to Co-Workers: If I then change that to show ALL workers: And then go to another page (for instance the call queue), and then do ANOTHER search it defaults back to the Co-workers list: 22 minutes ago, Victor said: Are you saying this functionality is not working for your users? Sadly, that's a 'yes, I'm saying it's not working for our users' Thanks... 1 Link to post Share on other sites
Victor 639 Posted 8 hours ago Share Posted 8 hours ago Obfuscated all but the last screenshot Ok, I'll have a look... 1 Link to post Share on other sites
Paul Alexander 185 Posted 8 hours ago Author Share Posted 8 hours ago 1 minute ago, Victor said: Obfuscated all but the last screenshot Dang it! Link to post Share on other sites
Victor 639 Posted 8 hours ago Share Posted 8 hours ago I've asked development to look into this. 1 1 Link to post Share on other sites
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