Guest Paul Alexander Posted October 5, 2020 Share Posted October 5, 2020 We use a search on one of our activities which should open up the 'co-workers' page in Service Manager. This is just a link to the Co-Workers search page with a users' pay roll number on it, which used to open up with a list of any co-worker (basic users included) so that we could then get more info from that page. i THINK this has changed recently so that the search page now defaults to opening in the 'co-worker' section, rather than the 'all users' section, so, if the user we're searching for is a basic user, then they don't show in the first page. Could there be a way to default this search to ALL users please? thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 5, 2020 Share Posted October 5, 2020 Hi Paul, I noticed the same thing the other week as i raised a panicked Issue to Hornbill, then realised it was just down to this change. I did ask if the default view could be something we can set, but not sure if this was picked up on as a possible change going forward - i will let one of the Hornbill team confirm Many thanks Adrian Link to comment Share on other sites More sharing options...
Gerry Posted October 6, 2020 Share Posted October 6, 2020 All, I think we should probably just make this a user setting that is remembered each time you change it, that way it will always be on the last filter you selected. I presume that would provide the solution? Gerry 2 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 6, 2020 Share Posted October 6, 2020 Sounds good Gerry Many thanks Link to comment Share on other sites More sharing options...
Gerry Posted October 6, 2020 Share Posted October 6, 2020 Ok , will be done in short term update, 2-3 weeks I expect Gerry 1 Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted November 25, 2020 Share Posted November 25, 2020 HI...any news on when this update will happen please? It's causing a bit of confusion in our leavers processes and we're missing some targets... thanks Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 5, 2021 Share Posted January 5, 2021 On 11/25/2020 at 2:29 PM, Paul Alexander said: HI...any news on when this update will happen please? It's causing a bit of confusion in our leavers processes and we're missing some targets... thanks Hi...this is still not defaulting to the last search used....any news please? Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 12, 2021 Share Posted January 12, 2021 On 1/5/2021 at 8:51 AM, Paul Alexander said: Hi...this is still not defaulting to the last search used....any news please? Bump - any news please? Link to comment Share on other sites More sharing options...
Victor Posted January 26, 2021 Share Posted January 26, 2021 @Paul Alexander this functionality was delivered in Core UI 1369 update (11/11/2020): "Co-Workers List - User Type filter is now persistent" Are you saying this functionality is not working for your users? 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted January 26, 2021 Share Posted January 26, 2021 Hi Victor, when I check this on our instance the default is still 'Co-Workers' rather than 'All' so still having to click on 'All' to search every record Thanks! Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 26, 2021 Share Posted January 26, 2021 Hi Victor If I do a search it defaults to Co-Workers: If I then change that to show ALL workers: And then go to another page (for instance the call queue), and then do ANOTHER search it defaults back to the Co-workers list: 22 minutes ago, Victor said: Are you saying this functionality is not working for your users? Sadly, that's a 'yes, I'm saying it's not working for our users' Thanks... Link to comment Share on other sites More sharing options...
Victor Posted January 26, 2021 Share Posted January 26, 2021 Obfuscated all but the last screenshot Ok, I'll have a look... 1 Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 26, 2021 Share Posted January 26, 2021 1 minute ago, Victor said: Obfuscated all but the last screenshot Dang it! Link to comment Share on other sites More sharing options...
Victor Posted January 26, 2021 Share Posted January 26, 2021 I've asked development to look into this. 1 Link to comment Share on other sites More sharing options...
Victor Posted January 27, 2021 Share Posted January 27, 2021 This should be working in the next Core UI update scheduled for deployment later this week or early next week. 1 Link to comment Share on other sites More sharing options...
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