clampj Posted October 2, 2020 Share Posted October 2, 2020 Hi! I have a spreadsheet created on a weekly basis of a list of users who have changed roles within the business. We need to log requests for each person in order to amend their systems access and permissions. Is there a way to script / automate the logging of service manager requests? I know there are powershell commands for doing things in the CMDB but are there any that can be used to log tickets? Or is there another way to do this such as a request import spreadsheet like there is for asset imports? Thanks Jason Link to comment Share on other sites More sharing options...
Conor Posted October 2, 2020 Share Posted October 2, 2020 @clampj There is a request import script that could import from CSV (or a database) - https://wiki.hornbill.com/index.php?title=Service_Manager_Request_Import_Utility Link to comment Share on other sites More sharing options...
Steve G Posted October 2, 2020 Share Posted October 2, 2020 Hi @clampj, You could use the Request Import Tool, with an ODBC connection pointing to your spreadsheet as the data source. Thanks, Steve Link to comment Share on other sites More sharing options...
Jim Posted April 12 Share Posted April 12 is there a CSV template lying around anywhere for the call import? Link to comment Share on other sites More sharing options...
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