RIchard Horton Posted September 30, 2020 Share Posted September 30, 2020 We have a situation which we are encountering in Hornbill automations within an HSM business process, but I gather it is a collaboration feature We want to create a Contact if the Contact does not already exist. This is coming a cropper because Create Contact fails if it is already there (or has been archived). What we would like to do is a Retrieve Customer (based on an email address, so we know it's ID to use), but that function does not exist. Any chance of this being made available ? While I'm at it, knowing whether the Contact is active or archived would be handy as part of this. And so would an additional option to Unarchive Contact Thanks Richard Link to comment Share on other sites More sharing options...
RIchard Horton Posted September 30, 2020 Author Share Posted September 30, 2020 I meant Retrieve Contact Link to comment Share on other sites More sharing options...
Steve G Posted October 1, 2020 Share Posted October 1, 2020 Hi @RIchard Horton, There is an automation to Unarchive a Contact, available here: I agree that there should be an automation to retrieve the details of a contact from a given email address, I'll raise that as an enhancement and will post back here once implemented. Thanks, Steve Link to comment Share on other sites More sharing options...
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