Jump to content

G2 recognises Hornbill as a Leader in both the ITSM and Service Desk Markets


Recommended Posts

I am delighted to announce that the Global Analyst Platform G2 has unveiled Hornbill as a Leader in both the ITSM and Service Desk Markets.

Thanks to your advocacy and reviews we now feature across 40 reports including the flagship G2 Grid Reports.

The latest G2 ITSM Grid Report, ‘Fall 2020’ combines the views of 2,900 IT Service Management Professionals to rank the Top 30 Vendors head to head.

G2’s General Manager Henrique Moniz de Aragao yesterday showcased the power of your customer advocacy in the market highlighting Hornbill for ‘Leadership in the global service desk market, success in the Enterprise segment, leadership in Europe plus the highest user adoption, ease of use and best support.’

At Hornbill we have the highest NPS score in the market, currently sitting at +80. It is something I am immensely proud of. Our customers are our business, if we partner with them and serve them well, we succeed.

We owe a great debt of gratitude to our customers for allowing us to be an innovator, and allowing us to drive forwards, bringing them on that journey with us, and we could not be more proud to know that our customers are willing to help us tell the world about their successes with Hornbill.

If you would like to see a copy of the report highlights, you can download a copy of it here:


Thank you to everyone who took the time to provide reviews, it has been your voice and insights which have enabled us to enter the market as a High Performer and sprint through the quadrant in just four weeks to become a leader.

G2 have been blown away by the strength of our advocacy and an open request please to add your voice to the Hornbill revolution. Review Hornbill


  • Like 4
Link to comment
Share on other sites

  • Create New...