TrevorHarris Posted December 4, 2020 Share Posted December 4, 2020 Hi all, Can I ask if this issue is still occurring as we have made changes to the SSO process that I hope would have addressed it? Thanks Trevor Link to comment Share on other sites More sharing options...
Jeremy Posted December 4, 2020 Share Posted December 4, 2020 This happened for at least two people for us (one analyst and one customer), after clearing the cookies they got in. We have sent to all our 'users' how to clear cookies to log in to this maybe masking the issue, Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted December 4, 2020 Share Posted December 4, 2020 We're having this problem too with various people and user types. Link to comment Share on other sites More sharing options...
Dave Longley Posted December 4, 2020 Share Posted December 4, 2020 same here for us... Link to comment Share on other sites More sharing options...
nasimg Posted December 4, 2020 Share Posted December 4, 2020 Hi @TrevorHarris We were getting this issue previously, but today it looks ok for us (we did the clear the cache earlier this week - after the patch issue). I'll let you know if it returns. Nasim Link to comment Share on other sites More sharing options...
John C Posted December 5, 2020 Share Posted December 5, 2020 @TrevorHarris This morning I actually had to close the page and delete cookies etc as I tried 6 times to SSO and no joy...very frustrating for our end users... Also some end users cannot access the service anymore via Google Chrome and have to use Edge!!?? Link to comment Share on other sites More sharing options...
Joe Posted December 7, 2020 Share Posted December 7, 2020 We're looking to rollout employee portal to 10's of thousands of people very soon. This looks really bad, sorry, and was highlighted by our early adopting users. Recently it has become worse rather than better, as browser close/cache clearing required. Urgent resolution appreciated as it is affecting our plans. Link to comment Share on other sites More sharing options...
Joe Posted January 4, 2021 Share Posted January 4, 2021 Hi, Is there action in progress on this? Link to comment Share on other sites More sharing options...
John C Posted January 5, 2021 Share Posted January 5, 2021 @Joe I updated our instance to the new employee portal prior to Xmas and this seems to have resolved it, so if your using the original instance and haven't moved over to the new employee perhaps this is why it's still happening for you!? Link to comment Share on other sites More sharing options...
Joe Posted January 13, 2021 Share Posted January 13, 2021 Although I have not changed anything, I haven't seen this issue this year as yet. Maybe it is resolved somehow. Link to comment Share on other sites More sharing options...
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