LifeOfJonny Posted September 24, 2020 Share Posted September 24, 2020 Hi, When you click "Login in with single sign on", the redirection to our SSO provider (Azure AD) happens then returns you back to the login page, on the second attempt to login with SSO, it works fine. Azure Redirect URIs;https://admin.hornbill.com/wcc/lib/saml/auth/simplesaml/module.php/samlEspProxy/sp/saml2-acs.php/samlhttps://customer.hornbill.com/wcc/lib/saml/auth/simplesaml/module.php/samlEspProxy/sp/saml2-acs.php/samlhttps://service.hornbill.com/wcc/lib/saml/auth/simplesaml/module.php/samlEspProxy/sp/saml2-acs.php/samlhttps://mcatalog.hornbill.com/wcc/lib/saml/auth/simplesaml/module.php/samlEspProxy/sp/saml2-acs.php/samlhttps://live.hornbill.com/wcc/lib/saml/auth/simplesaml/module.php/samlEspProxy/sp/saml2-acs.php/saml Have we misconfigured something? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 24, 2020 Share Posted September 24, 2020 We are seeing a similar behaviour as well with Azure on our instance as well. Link to comment Share on other sites More sharing options...
LifeOfJonny Posted September 24, 2020 Author Share Posted September 24, 2020 5 minutes ago, Martyn Houghton said: We are seeing a similar behaviour as well with Azure on our instance as well. Just spoke to someone on our service desk, he told me that he had a user where they have to click it 3 times to login. Lets hope you guys can get to the bottom of this one. Link to comment Share on other sites More sharing options...
Alberto M Posted September 24, 2020 Share Posted September 24, 2020 This happens with me only if I do logout, then click on "Back to login" and then I have to click twice to login. Link to comment Share on other sites More sharing options...
TrevorHarris Posted September 25, 2020 Share Posted September 25, 2020 Hi @LifeOfJonny, Can ask if you see this problem everytime you login and does the Azure ask for login credentials before sending you back to the hornbill login page or does it redirect straight back without loggin in the first time. Thanks Trevor H Link to comment Share on other sites More sharing options...
LifeOfJonny Posted September 25, 2020 Author Share Posted September 25, 2020 In Azure the Enterprise App has content granted for all users, so users who are already logged in will have SSO happen at MS end and then automatically be sent back to Hornbill, without users needing to grant Hornbill for the SSO. When I get the issue next, I'll get a screenshot of the network tab in chrome developer tools. Link to comment Share on other sites More sharing options...
LifeOfJonny Posted September 28, 2020 Author Share Posted September 28, 2020 @TrevorHarris Just went to login this morning and kept the Network tab of developer mode open. You can see I was redirected to Azure twice for authentication, so its not like the first time I click it the page just reloads. Link to comment Share on other sites More sharing options...
TrevorHarris Posted September 28, 2020 Share Posted September 28, 2020 @LifeOfJonny Thanks for the network log, I will investigate to see if I can find out what the problem is Trevor Link to comment Share on other sites More sharing options...
HHH Posted September 28, 2020 Share Posted September 28, 2020 We have several users and analysts that have reported the same thing. Link to comment Share on other sites More sharing options...
nasimg Posted September 29, 2020 Share Posted September 29, 2020 I had this today, but seems ok now (on retrying). Also had reports from other analyst getting presented with the Log in button again after pressing it once - not having to enter any credentials but press it a second time (after which Hornbill opened as normal). Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 2, 2020 Share Posted October 2, 2020 Hi all, Have released an update to core UI which should help address this issue. Can you let me know if your still seeing this issue after today Thanks Trevor Link to comment Share on other sites More sharing options...
LifeOfJonny Posted October 5, 2020 Author Share Posted October 5, 2020 Hi Trevor, I've had this isssue today, both with admin. and live. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 5, 2020 Share Posted October 5, 2020 Same here, still occurring. Link to comment Share on other sites More sharing options...
Jeremy Posted October 5, 2020 Share Posted October 5, 2020 this happened for us today, just as a side note we are not azure based for our SSO. Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 5, 2020 Share Posted October 5, 2020 Ok, thanks for the update, sorry you're still having the issue. We are currently looking into our saml implementation and improving the underlying technology that runs it- hopefully this will solve the problem you are having here and should be available soon. Thanks Trevor Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 5, 2020 Share Posted October 5, 2020 @TrevorHarris We also have an issue when attempting to log back in a session that timed out and disconnected by Hornbill, which has started occurring since the change a well. I will try get a screenshot of the issue. Cheers Martyn Link to comment Share on other sites More sharing options...
John C Posted October 5, 2020 Share Posted October 5, 2020 Still happening for me too.... Link to comment Share on other sites More sharing options...
John C Posted October 6, 2020 Share Posted October 6, 2020 @TrevorHarris morning, had to to it three times this morning before I got in..... Link to comment Share on other sites More sharing options...
Paul Lear Posted October 22, 2020 Share Posted October 22, 2020 Still an issue for us as well Link to comment Share on other sites More sharing options...
Victor Posted October 22, 2020 Share Posted October 22, 2020 @all We are aware of the issue occurring even if after the fixes we put in place. @TrevorHarris and his team are currently refactoring the SAML authentication code in HB. As part of this refactoring issues such as this one should be addressed. Unfortunately there won't be any fix in the current code but we aim to finish the new code as soon as possible. 1 Link to comment Share on other sites More sharing options...
LifeOfJonny Posted October 30, 2020 Author Share Posted October 30, 2020 Any update on this, cause it breaks links to requests in emails for the customers, when it happens, just takes them to the homepage instead of the request. Link to comment Share on other sites More sharing options...
Victor Posted October 30, 2020 Share Posted October 30, 2020 @LifeOfJonny still in progress. 2 Link to comment Share on other sites More sharing options...
Joe Posted November 12, 2020 Share Posted November 12, 2020 Ditto for us. On Azure. Sometimes 3 times. 1 Link to comment Share on other sites More sharing options...
LifeOfJonny Posted November 25, 2020 Author Share Posted November 25, 2020 Any update on this? This is still happening and it breaks hyperlinks in emails taking you to the right place, if your not already logged in. Link to comment Share on other sites More sharing options...
nasimg Posted November 25, 2020 Share Posted November 25, 2020 I think it happens to most of us who are SSO and Azure. But I've also noticed for our customers who use SSO and ADFS. Hopefully Hornbill will have it fixed as it does cause questions to be raised... Nasim Link to comment Share on other sites More sharing options...
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