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AutoTask won't update custom field as normal user


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I have a custom AutoTask that our analysts can run, all the steps work but setting the custom field T to a value doesn't.

I've looked a the role they are in, and they do have full table rights to h_itsm_requests, what right/permission am I missing?

Note: it works for Super Admins, so I assume I'm missing a right somewhere?


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