New Update: Hornbill Service Manager (2022)

[Harry Hornbill]

Hello Everyone

The latest build of Hornbill Service Manager (2022) has been released to live.

Change Log for this release are as follows:

Change

• Added the "Historic Updates" section when viewing a Request in the Employee Portal. - See more on the Employee Portal on the wiki https://wiki.hornbill.com/index.php/Employee_Portal
• Extended the Hornbill Automation tasks under 'Requests > Log Request' to provide an option to copy questions and answers from the original Request. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow
• The additional information shown in brackets when searching a co-worker in Progressive Capture can now be controlled via "app.core.userSearchTemplateProperty" application setting in the Hornbill Collaboration application.
• Enhanced the 'Asset details' form in Progressive Capture to filter on the selected site in the 'Select Site' form. - See more on the wiki https://wiki.hornbill.com/index.php/Progressive_Capture_Workflow

Fix

 

• Custom Asset Type images are not displayed when searching in the 'Link Assets' action tab in a Request. {PM00164137}
• Visibility levels limited to those less than the default value on the on-hold form. {PM00164403}
• Notices are not removed when Requests are cleared down. {PM00164363}
• Archived organisations are returned when adding subscribers in the Service form. {PM00164238}
• Error when "Requests > Update Request > First Time Fix" Hornbill Automation is used in Customer Portal context. {PM00164176}
• Visibility selector defaults to "Customer" the first time "Apply Email to Request" pop-up is accessed. {PM00164156}
• Notification for a Request team assignment is not cleared. {PM00164132}