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New Update: Hornbill Service Manager (2022)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (2022) has been released to live.

Change Log for this release are as follows:




  • Custom Asset Type images are not displayed when searching in the 'Link Assets' action tab in a Request. {PM00164137}
  • Visibility levels limited to those less than the default value on the on-hold form. {PM00164403}
  • Notices are not removed when Requests are cleared down. {PM00164363}
  • Archived organisations are returned when adding subscribers in the Service form. {PM00164238}
  • Error when "Requests > Update Request > First Time Fix" Hornbill Automation is used in Customer Portal context. {PM00164176}
  • Visibility selector defaults to "Customer" the first time "Apply Email to Request" pop-up is accessed. {PM00164156}
  • Notification for a Request team assignment is not cleared. {PM00164132}


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