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Automation Workflow Guidance


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i would really appreciate some guidance on the approach to building our own IT Automations

i have:

1) built a service manager progressive captures that writes the parameters from the questions asked into Custom Variables

2) built a service manager BPM that will call the IT Automation or Runbook node to action a piece of Powershell built by ourselves and uploaded to the ITOM package library

I am struggling to work out how i pass the appropriate input paramters into the automation node so they can be processed by the ITOM job


appreciate any guidance


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Hi Andy,

If you created input parameters when you created the package they should show within the properties of the IT Automation / Runbook nodes:


If you do not see these then they need to be configured in the package


Ricky Fearon

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