LDAP Import Failing - Stuck Running Since 02/09/2020 @ 01:00

[Chris Bardell]

No new users in AD are being imported into Hornbill. Our LDAP import has failed since the 02/09/2020 at 01:00am.  I have been on our server and updated the LDAP User Import program to V3.9.0 and upon running a dry run it states,

[ERROR] Unable to run import, a previous import is still running

Looking on Hornbill under our LDAP Import > History.  Its stuck saying Running on the import dated 02/09/2020?  How would we fix this, can we manually stop this import running so i can try a another dry run?

Help!!

Chris  

[Steve Giller]

You can use the forcerun parameter to overcome this issue and ensure your import runs. Don't leave this parameter on for the scheduled import in case it masks another issue, though.
See the Preparing to Run the Import section of the wiki article for further details.

[Chris Bardell]

Hi @Steve Giller Many thanks for your help that has got it working again - new users have imported in. When our next scheduled import is due to run are we to expect issues similar to the one i reported today? I suppose at this point in time its more of a we will have to wait and see tomorrow.

Many thanks again.

[Steve Giller]

It's highly unlikely that you will see this issue on the next scheduled run, the forcerun parameter has always, in my experience, cleared the "blockage"

 

[Chris Bardell]

Thanks Steve, as you mentioned the LDAP import last night ran as expected.

Many thanks for your help.

Chris