Ann Posted September 18, 2020 Share Posted September 18, 2020 Morning I have an urgent query please. Asset import is not working in the Asset Management Tile. Select Upload Assets and then choose an asset class. I select General, but this appears to have been renamed to basic and therefore the import fails as it does not recognise my type ("47") as a valid type for the class (general). General appears to have been renames to basic but the upload asset page has been updated and I have an urgent import to run. Thank you. Kind Regards Ann Link to comment Share on other sites More sharing options...
ArmandoDM Posted September 18, 2020 Share Posted September 18, 2020 Hi @Ann I think 'type' is the name of the type, not the ID. May you please replace 47 with the name and try again ? Regards Armando Link to comment Share on other sites More sharing options...
Ann Posted September 18, 2020 Author Share Posted September 18, 2020 Hi Armando Thank you for such a quick response. We have tried that and it is now all working. Thank you. Kind Regards Ann 1 Link to comment Share on other sites More sharing options...
Ann Posted September 18, 2020 Author Share Posted September 18, 2020 On closer inspection the Product ID has not imported. It just doesn't show on the results page, the product ID field looks blank, but when you open the asset it has data in there. Please would it be possible to advise? Link to comment Share on other sites More sharing options...
ArmandoDM Posted September 18, 2020 Share Posted September 18, 2020 Hi @Ann are you importing assets of type software ? In this case you need to populate: swVendorId swVendorName swProductId swProductName swVersion (this is the ID of the version) swVersionName with ID and name of vendor/product/version. If you can double check that the values are set correctly, you should be able to see them in the asset list and the asset details page. We cannot replicate the issue. Regards Armando Link to comment Share on other sites More sharing options...
ArmandoDM Posted September 21, 2020 Share Posted September 21, 2020 Hi @Ann thank you for reporting the issue on the Product ID. We were able to replicate it, the asset list not displaying the general property Product ID . This issue will be fixed asap and it will be available in one of the upcoming updates. Apologies for the inconvenience. Kind Regards Armando Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now