Queues and Filters

[Ann]

Morning

 

Hope you are well.  I have been contacted by an engineer, please would it be possible to advise if the below can be done within the mobile app or if there are any future plans for the below?  Thank you.

 

It would be good if we could view our custom filters like we can on the Hornbill desktop website as it is beneficial for the team to see the Field Ops Main Queue so that we can see if there are any jobs for us and can move them over to our queue.

 

It would also be helpful if two or more request types could be selected to filter the queue too 1 e.g. have both Incidents and Service Requests be selected to view.

 

Kind Regards

 

Ann

[Steve Giller]

Hi @Ann

I'm sure the mobile team will look at this, but in the meantime I'd suggest just browsing to your instance in the phone/tablet's browser as normal to see if this gives the required functionality.