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Specify Target/Required Date


Ann
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Morning.

Hope you are well.  Please would it be possible to advise if there is a recommended way of specifying a target/required by date on an SR? I realise that a customer/ITSD person could put some text within the 'Details' or 'Questions' however is there a better way of communicating this?  Thank you.

Kind Regards

Ann 

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@Ann you can use a custom field to achieve this right now, and use a progressive capture question for the SR submitter to provide this info, you can then use the business process engine to map this to a custom field on the SR details. Having this as a custom field will allow you to use it in email templates, and as a column on the request list 

We are currently working on a new feature, a Due Date field which you can use in SR's and other request types.  This will also include the option to view in the request list, how much time is left before / after  the due date for each request.  This is ongoing but should be available as a standard new feature soon 

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