how can I see list of tasks assigned to a user

[Stuart Torres-Catmur]

Hi, we've got some staff who have left/moved and I need to remove their user license, but it says they have tasks assigned to them.  How can I get a view of their assigned tasks and what requests they are on to get the tasks completed/reassigned please?

[James Ainsworth]

Hi Stuart,

Within the My Activities view there is a tool bar option that show All my tasks

 

From there, if you select User, it will show a list of users that are available to you.  I believe that you have to be set as their manager in order to see them in the list.

You can also expose the Related Entity column to show and provide a link to the Service Manager requests that they are related to.

 

[Stuart Torres-Catmur]

@James Ainsworth

Thanks for this.  I set myself up as the Manager of the IT Service Desk, refreshed, then tried the My Activities Page.  It still only allows me to view my own tasks and not those of the team I've myself as manager of.

I need to check a particular member of staff who is on maternity leave so we can swap her license to the user covering for her.

[James Ainsworth]

Hi Stuart,

I believe that you have to set yourself up as the manager of the user rather than the team.  This can be done in Admin

 

After this is done, you should then see the user in this pick list on the activity view.

[Stuart Torres-Catmur]

@James Ainsworth That's the one.  Thanks James.  Nailed it