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Service Manager - Priorities & Service Level Management Usage

Martyn Houghton

By Martyn Houghton
in Service Manager

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Service Manager - Priorities & Service Level Management Usage Poll  

3 members have voted

  1. 1. Priority/Service Level Management (Service or Corporate) configuration used for tracking performance of requests?

    • Priorities based services only.
      1
    • Mixture Priorities and Service Level Management services.
      1
    • Service Level Management services only.
      1

  2. 2. If using Service Level Management, either Service or Corporate, are you using Escalation Triggers/Actions?

    • Yes
      2
    • No
      0
    • NA as not using Service Level Management.
      1

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Martyn Houghton Grand Master

Martyn Houghton

Posted
Posted

I am interested in knowing the proportion of Service Manager users who are using the different request performance tracking options, namely  Priorities and Service Level Management for their services.

Cheers

Martyn

https://wiki.hornbill.com/index.php/Service_Manager_Priorities

https://wiki.hornbill.com/index.php/Structure_Service_Level_Management

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