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HI@David Longley

I have attached a simple report which will show any text based feedback that has been provided based on survey answers. 

  • You can upload this, by creating a new report in Admin --> Applications --> Service Manager --> Reports, giving it a name, and then clicking the Green button in the top right corner
  • If you click on the "Select Filters" tab, you will see I have copied the text of my text based question as the criteria here. You will need to change this to match the text of the question that you are asking your customers
  • You may also want to put some more criteria in the filter (for example a date range)

I hope this helps

Bob

 

customer-feedback---text-feedback.report.txt

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