Dave Longley Posted September 15, 2020 Share Posted September 15, 2020 Hello, we have enabled feedback + added some feedback questions when we resolve tickets. How can I view what our customers comments? Link to comment Share on other sites More sharing options...
Bob Dickinson Posted September 16, 2020 Share Posted September 16, 2020 HI@David Longley I have attached a simple report which will show any text based feedback that has been provided based on survey answers. You can upload this, by creating a new report in Admin --> Applications --> Service Manager --> Reports, giving it a name, and then clicking the Green button in the top right corner If you click on the "Select Filters" tab, you will see I have copied the text of my text based question as the criteria here. You will need to change this to match the text of the question that you are asking your customers You may also want to put some more criteria in the filter (for example a date range) I hope this helps Bob customer-feedback---text-feedback.report.txt 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now