AndyGilly Posted September 11, 2020 Share Posted September 11, 2020 Afternoon apologies but i cannot find any information on how to update the service build number for ITOM. Can anybody help? thanks Andy Link to comment Share on other sites More sharing options...
Graham Posted September 11, 2020 Share Posted September 11, 2020 @AndyGillyThe ITOM service should be auto-updating. Can you post a screenshot of where you're seeing the outdated build number? Build 3345 is the latest live release. Graham Link to comment Share on other sites More sharing options...
AndyGilly Posted September 11, 2020 Author Share Posted September 11, 2020 Link to comment Share on other sites More sharing options...
Graham Posted September 11, 2020 Share Posted September 11, 2020 @AndyGilly I think I see what's happened here. We've made some architectural changes to the update processing, and currently your out of date SIS service is now unable to communicate with the Hornbill back-end successfully in order to update itself. The best way to resolve this is to download the latest SIS service (the download button is on the same page as your screenshot), and install that. If you manually stop the EspSisService, and then delete the contents of C:\Program Files\Hornbill\Site Integration Server, that will allow a fresh install to proceed. Once that's done, if you then re-pair, everything should be up to date and working. I realise this is all a bit of a hassle, and I'd like to apologise for the trouble we're causing you, but it's a one-off thing. Once the new SIS service is up and running, it will then auto-update correctly in the future. Graham Link to comment Share on other sites More sharing options...
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