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Building up FAQ's for Employee Portal


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@Mark (ESC) FAQ's are created against your services.

https://wiki.hornbill.com/index.php/Service_FAQs

Once you have FAQ's created, they will appear on the relevant Service Page on the Employee Portal, for any employee who is subscribed too that service.

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The FAQ's are also searchable via the search widget:

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FAQ's can also be presented on the employee portal via the knowledge centre:

https://wiki.hornbill.com/index.php/Knowledge_Centre

Finally as each FAQ has it's own unique URL, you can also create Link Widgets on your employee portal page to promote specific FAQ's

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Hope that helps

 

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