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New Update: Hornbill Service Manager (2017)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (2017) has been released to live.

Change Log for this release are as follows:




  • Business Process does not resume from wait for update if updated by a basic user in the Employee Portal. {PM00164168}
  • Corrections to the visibility selector when updating Request's sub-status {PM00163555}
  • The icon to indicate a shared snippet was appearing on the wrong snippet {PM00163682}
  • Query Performance enhancements when loading the request list {PM00163559}
  • Selecting All My Services option in the request list on service page displays requests raised against different services {PM00163844}
  • Trying to open a historic update email attachment from a request will fail for non admin users {PM00163901}
  • Timesheet Total time will now be updated when linking a document to a request {PM00162860}
  • Auto assignment will only consider a user as available when their status is set to "Available" {PM00164033}
  • Remove teams that no longer exist in the system from a Service's supporting teams {PM00163913}
  • Do not display the service status message in employee portal when it is set to "No Status" {PM00163393}


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